FULFILLMENT BY ORMS PRINT ROOM & FRAMING
● DELIVERY OF PRODUCTS
All products will be delivered to the delivery address supplied by you at the time of placing your order. Production and delivery take 7 – 10 working days after the order and the payment of the order has been received. Time for delivery is only an estimate and not a condition of this agreement. Delays in the delivery time can under no circumstances be used to cancel an order or to claim any compensation.
Any order is subject to cancellation or variation by reason of Force Majeure from any cause whatsoever beyond Orms Print Room & Framing’s control including inter alia: inability to secure labour, materials, power or supplies, or by reason of an Act of God, war, civil disturbance, riot, state of emergency, strikes, lockout or other labour disputes, fire, flood, drought or legislation.
● SHIPPING
Please ensure the correct shipping address is provided from the outset when placing your order as title and risk will pass to you once the order has left our premises. Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.
● GUARANTEE / REFUNDS / RETURNS POLICY
Orms Print Room & Framing provides a 100% guarantee against manufacturing defects. Orms Print Room & Framing will not cancel or refund an order except in the case of workmanship defect, or if the product arrives damaged or the product does not match the item(s) you ordered.
Orms Print Room & Framing reserves the right to change brands or substitute the materials used in the production of your order. Materials used in the production of your order are subject to change without prior notice. The next best alternative will be sourced and used in the case of material shortage so that the same quality standards can be maintained.
In order to make a complaint about products from Orms Print Room & Framing a written complaint must be received by Orms Print Room & Framing within seven days of receipt of your printed product. The defective product (photobook, calendar etc.) must be returned (at the customer’s own expense) within 14 days of receipt of the product to be considered viable for a refund. We will assess the condition of the item(s), and at our sole discretion to either repair or replace the product(s) that does not meet the warranty or condition.
Orms Print Room & Framing is not responsible for customer generated mistakes, errors or defects including spelling, typographical or grammar errors, poor image quality derived from low-resolution images, order quantity or other ordering errors. Please be sure to preview your layout carefully before placing your order. Images and text will be printed as they appear in the Preview. We do not proof-read for, or correct, any such customer generated mistakes.
In order to request to return a purchase, Orms Print Room & Framing must be contacted on 021 469 1987 or email printroom@orms.co.za